REFUNDS & RETURNS
- Mahazine isn’t responsible for damage, delays in transit, or lost/stolen packages.
- Make sure your address is correct! Refunds won’t be issued for misspelled names or addresses that result in undelivered orders.
- Once your order has shipped and you’ve received a tracking number, refunds aren’t available.
- Import fees like taxes or duties are the buyer's responsibility.
FAQ
Q: Where are you shipping from?
A: I ship everything from The Netherlands.
Q: Do you ship worldwide?
A: Absolutely! Just keep in mind that any import duties, taxes, or fees are your responsibility. The only exceptions are countries with International Service Suspensions. If there’s an issue sending your package, I’ll email you to work out an alternative or offer a refund.
Q: What happens if my package is damaged or lost?
A: All orders come with tracked shipping. Once it’s out of my hands, I unfortunately can’t offer refunds.
Q: What currency do you use?
A: All prices are listed in EUR.
Q: What’s your policy for returned mail?
A: If your package bounces back to me, I’ll contact you! I can resend it for an additional shipping fee or refund the cost of the items. If the return was my mistake, I’ll cover the re-shipping costs.
Q: I placed my order—when will it arrive?
A: It usually takes me 1–3 days to process orders. After that, shipping times range from 1 day to 2 weeks, depending on where you’re located.